Quality and Service
- Quality
1. Materials:
The aerated products on land of the company are made by Guangzhou Platon PVC netting cloth, the material thickness is 0.55-0.45mm; the water inflatable products are all Guangzhou Platon PVC0.6-0.9mm; SGS certified 6P environmental protection standard, the cold resistance is good, can reach below zero 40 degrees low temperature; the flame retardancy is good, conform to BS5852 (UK) standard, within 5 seconds from the open fire. The net in the material is the high strength polyester thread diameter knitted fabric. The high quality PVC pulp is applied to the two sides of the net by scraping and coating. This material is a widely used film material in the world. It has the characteristics of environmental protection, corrosion resistance, good flexibility and beautiful beauty. It is a popular amusement facility which is popular in the market and loved by the children.
Two. Configuration:
1, fan: CE, UL, SGS, and many other customers using international certification standard fan, voltage 220V-240V, 50HZ national standard, European standard, Australian standard plug 110-120V, 60HZ American gauge plug and other special voltage such as Korea 220-240V 60HZ European standard plug. 2, Maintenance Kit: special adhesive 1 bottles and repair cloth.
Is the repair glue and repair cloth run out?
Our factory provides free maintenance of glue and cloth for the products sold in three years. You only need to give us a phone call and send out the product number. We will send you the glue and material free of charge. If your toys are not in the after-sales service, our company will charge the cost of material.
Three. Packing:
PVC bag packing, packaging bag adopts the material which is consistent with the main material of the product to make high strength and can not be damaged easily as a permanent receiving bag. The environmental protection performance is good will not cause unnecessary trouble to the customs clearance, but also according to the customer requirements, add free fumigating wooden box, or other customers' requirements of the packaging form.
Four. Design:
Because the inflatable industry is a special industry, products are basically made to order. So before buying, please contact the seller or contact the seller. So as not to cause unnecessary trouble for you.
It can be made according to the needs of the site and users, and can be added according to the needs of the customer. The design can be changed according to the requirements of the customer. The design chart can be designed by the customer or our company is replaced by the design effect map, and the client confirms the production.
Service
1. I want to buy. How do I deal with it?
Answer: after confirming the purchase, the customer pays 30% of the total deposit. We will start production. We will contact you before shipment and import the 70% balance into our account. We will deliver the goods immediately.
2. can not pay the deposit, direct goods to payment?
Answer: No, I can't. The company has adopted a non payment of deposit, but some customers suddenly change their minds after our delivery and cancel the order. We only return the goods again, so we lose two sides of the freight in vain. Therefore, the 30% deposit reflects the sincerity of the customer's purchase.
3. what is the way for the goods to be sent to me?
Answer: the way of freight. We usually use logistics companies, these companies are for road transportation; in special cases, we can also use special line logistics or China Railway Express. Foreign customers go by sea.
4. can I deliver it to my door in * * province * * area * * city?
Answer: generally, large and medium-sized cities in China can get freight, which takes about 7~10 days. In case of a remote area, freight can not be reached directly. It can be taken by transit or by direct city friends instead of goods. As for the delivery of the door, it is necessary to negotiate with the local logistics companies according to the specific conditions, and the logistics companies will often decide on the basis of the distance, the vehicle arrangement, the time and so on.
5. how much is the freight? Who takes the freight?
Answer: because the freight company calculates freight according to the volume of the goods, the freight charges for different goods are different. Generally, the freight rates are between 100-200 yuan per cubic meter per cubic meter in the cities. You can calculate the volume based on the length, width and height of the parameter list, and multiply the unit price. The freight shall be borne by the buyer and delivered to the shipping company at the time of delivery.
6. online so many swindlers, are you trustworthy?
Answer: our company has been engaged in the domestic and international business of inflatable products for a long time. Located in Shanghai, China, customers can entrust their friends in Shanghai to visit the factory and establish trust. All the time, many large amusement equipment such as the satisfied inflatable products have been bought from our company, such as northeast China, Beijing, Tianjin, Shanghai, Shandong, Fujian, Hubei, Anhui, Henan, Hebei, Shaanxi, Guangxi, Guangdong, Zhongshan, and so on.
7. your price is too expensive. The manufacturers are much cheaper than yours.
Answer: we offer quotations according to the materials and workmanship of the products, not according to the other manufacturers to quote; we have our own principles, too cheap price is not to buy good things, a penny of a point of view is sure to have a certain sense!
8. is there a guarantee for the quality of your products?
A: our products can be exported. All products are manufactured according to the export quality standards. Our company has passed the certification of quality, safety and environmental protection.
How is the 9. product warranty policy?
Answer: to carry out the whole warranty for one year, in the warranty period, we can provide the parts of the original factory, the maintenance of the usual maintenance (for the maintenance of the screws, etc.) can be solved locally.
10. I don't like it. Is there any other form or price choice? Can you customize it?
Answer: Yes! It can enter the product center of this station. In addition, the factory can make up the inflatable products according to the customer's requirements, such as adding or subtracting the configuration, changing the color and so on to meet the customer's personalized needs.